Frequently Asked Questions

What is the Customer Service phone number?

You can reach a representative from our customer service department from 7am - 4pm Pacific Time at 1-800-276-0535.

What sizes does Palladium offer?

Please view our Size chart.

When will I receive my purchase?

Please see Shipping Policy.

How do I use my discount Code?

We do occasionally offer promotional or discount codes. Unless otherwise stated, these codes will work on Full Priced items. To be in the loop on these promotions, sign up for our email newsletter on the homepage.

How can I return my purchase?

We are committed to provide you with the best Palladium Boots experience as possible. This means that we want you to be as happy with your purchase, as we are to be serving you! If you are not happy for any reason, we will gladly accept your unworn merchandise within 150 days of your delivery date. When your returned merchandise is received and processed, we will credit your original payment method, less shipping and handling charges. Please see Return instructions.